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Password Magic FAQ

This page contains answers to frequently asked questions. Use this page to help find answers to your questions. If you can't find the answer to your question, please e-mail your question to support@sdisw.com or fill out the Quick Contact Form.

Installation Questions

License Code Questions

Installation Questions and Answers

    
"An  error occurred during the move data process -113"

This error comes from InstallShield which we use to package our product. This message may appear when other applications are running while you are installing Password Magic. You must close all other applications prior to installing Password Magic. Close all other applications and try the install again. 

If closing all other applications fails, the circumvention is to unzip the Password Magic self-extracting file using a zip utility. Unzip the Password Magic self-extracting file to a temporary folder and then execute the setup.exe program to start the installation wizard.

If this does not work for you, please send an e-mail to support@sdisw.com or fill out the Quick Contact Form. Please include your telephone number.

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"An  error occurred during the move data process -623"

This error comes from InstallShield which we use to package our product. This message appears when other applications are running while you are installing Password Magic. You must close all other applications prior to installing Password Magic. Close all other applications and try the install again. 

If this does not work for you, please send an e-mail to support@sdisw.com or fill out the Quick Contact Form. Please include your telephone number.

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"C:\windows\system\autoexec.nt. The system file is not suitable for running ms-dos and microsoft windows applications."

This is not a Password Magic error. This is a problem with Window/XP running the 16-bit InstallShield software that we use to install Password Magic.

You can find the solution to this problem on the Microsoft web site:

http://support.microsoft.com/default.aspx?scid=kb;en-us;324767&Product=winxp

If this does not work for you, please send an e-mail to support@sdisw.com or fill out the Quick Contact Form. Please include your telephone number.

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My hard drive crashed. Where can I download Password Magic?

If you still have your license code, you can download Password Magic from the web site. The license code is release dependent for the first two digits of the version level. For example, a license code for release 2.2.0 will work for releases 2.2.0-2.2.9 but it will not work with release 2.3.0, so you need to download the correct release. 

If you were running the current release, download and install the evaluation version from our Password Magic Evaluation Download page and enter your license code.

If you no longer have your license code, please send an e-mail to sales@sdisw.com. Please include the Company name and address, your name and the name of the person that purchased Password Magic so that we can find you in our customer data base.

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License Code Questions and Answers


The license code is not valid for this release.

The license code you entered is for an older release of Password Magic.

The license code is generated for a specific release and will not function with newer releases of Password Magic. (How else could we get you to pay for upgrades?)

The product release level is three digits separated by periods, for example, 2.1.0. The license code only checks the first two digits, so a license code created for 2.1.0 will work with releases 2.1.1 through 2.1.9. However, if you try to use it with release 2.2.0 or higher you will get the above error message.

You may purchase an upgrade or you may download the release level that works with your license code. 

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The 'License code' field is incorrect.

The "License code" field contains a typographical error. Make sure the license code is all in upper case and that all the characters are correct.

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The 'Licensed to' field is incorrect.

The name in the "Licensed to" name does not match the name encrypted into the license code. The "Licensed to" name is incorrect or contains a typographical error.

  1. The "Licensed to" name is case sensitive make sure all letters are in the correct case.
  2. Make sure the "Licensed to" name has the correct number of spaces.
  3. The "Licensed to" name and license code are issued in pairs. The "Licensed to" name must correspond to the license code you received.

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